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How we handle your account and your data

When you open an account on rapi138, we keep your personal information secure and your gameplay transparent.

Account verification processPayment security on fileData retention and your rightsWithdrawal and dispute handling
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rapi138 How we handle your account and your data
REACH OUR LEGAL TEAM

How to contact us about account or legal questions

We offer support in Indonesian and English through multiple channels. Reach out anytime with account disputes, data requests, or questions about your rights under our terms.

Live Chat Available every day 08:00–23:00 Indonesia time.
Email Support Send detailed questions to [email protected].
Account Settings Update your registered email, phone or payment method directly in the account menu under…
SECURITY AND DATA HANDLING

How we protect your information and account

Your account password and payment details are encrypted using industry-standard protocols.

Password Security

Passwords are hashed and never stored in plaintext. We recommend a unique, strong password for your rapi138 account and enable…

Payment Data

DANA, OVO, GoPay and QRIS transactions are processed through encrypted tokenized links.

Withdrawal Verification

All withdrawals require identity verification matching your registered name and email. Processing typically takes 1–2 business hours once approved.

Data Retention

We keep account records, transaction history and identity documents for the duration required by Indonesian law and payment regulations, then…

Your Data Rights

You can request a copy of your personal data, correct inaccuracies, or request deletion via support.

Cookie Policy

We use session cookies for login security and fraud prevention.

Your rights and account rules answered

Yes. Open your account settings, select Security, then choose Close Account. You'll be asked to confirm and reminded of any pending balances. Closure is permanent; contact support if you need to recover funds before final closure.

Any balance in your wallet is yours. Before closing, you can withdraw it to your registered DANA, OVO, GoPay or QRIS account. If you close with a balance remaining, contact support within 90 days to request a refund.

Email [email protected] or use live chat to request a data export. Include your account username and registered email. We'll send you a file containing your personal data, transaction history and account settings within 30 days.

Yes. We never store full payment credentials; DANA, OVO, GoPay and QRIS transfers use encrypted tokens handled by the payment provider. Your bank details remain with your payment provider, not with us.

Contact support with your transaction ID and details. We investigate within 24 hours and work with your payment provider to resolve the issue. Most disputes are resolved within 3–5 business days.

You can update your email and phone in Account Settings under Security immediately. Your registered name cannot be changed after account creation, as required by payment and legal verification rules.

We retain transaction histories and account records for the duration required by Indonesian payment law and financial regulations. After that period, records are anonymized or deleted. You can request access anytime via support.

Related Pages

rapi138 Indonesia About Us FAQ Register rapi138 Login