Can I request a copy of my transaction history for tax purposes?

Yes. Go to Account > History and download a statement as a PDF, or email support@rapi138.club to request a detailed tax report. We include deposit dates, amounts, game outcomes and withdrawal confirmations for your records.

Reference

Understanding Your rapi138 Terms and Conditions

When you open your account with us, you're agreeing to the terms that keep your wallet and play history secure.

Account creation and verificationPayment method securityPlay and withdrawal limits

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The Legal Terms That Govern Your Play

rapi138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

rapi138 operates under terms designed to protect your account and keep transactions fair. Your account must be registered in your own name, and you confirm you are of legal age where local law permits participation. We retain the right to verify your identity at any point

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before processing withdrawals or large deposits. Your account is yours alone—never share your login or PIN with anyone else. Deposits via DANA, OVO, GoPay and QRIS are instant once submitted, but we reserve the right to flag unusual activity for security review. Withdrawals are verified within
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our standard processing window and released to your original payment method. Disputes over game outcomes are handled through our support team with full transaction logs available on request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

How to Reach Us About Terms or Disputes

Our support team is ready to answer questions about these terms, your account status, or any concern you have about a transaction or game outcome.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your data is encrypted from the moment you log in. We use industry-standard SSL certificates to protect your payment details, and we never store your full card number…

Data Encryption

All account activity, payment details and game history travel through encrypted channels.

Payment Security

DANA, OVO, GoPay and QRIS deposits are routed through verified payment gateways.

Identity Verification

Before your first withdrawal, we confirm your identity matches your account registration.

Cookie & Tracking Policy

We use cookies to keep you logged in and remember your language preference.

Data Retention

Your account data is kept for seven years after closure to comply with local record-keeping rules.

Update Your Details

Go to Account > Profile Settings to change your email, phone or address.

Common Questions About Our Terms

These answers address the most common questions we hear about account rules, payment terms and disputes. If you don't find your answer here, our support team is ready to help via chat, email or the in-app Help section.

Accounts are personal and not transferable. If we detect shared access, we'll suspend the account immediately pending an investigation. Winnings in a shared account cannot be withdrawn until identity is confirmed. Your original deposit is always returned.

Yes. Go to Account > History and download a statement as a PDF, or email [email protected] to request a detailed tax report. We include deposit dates, amounts, game outcomes and withdrawal confirmations for your records.

Deposit disputes are usually resolved within 24 hours. Withdrawal disputes depend on the payment method—DANA, OVO, GoPay disputes clear in 1–2 business days; QRIS transfers may take up to 3 days. We'll update you every step via email.

Single deposits via DANA, OVO or GoPay are capped at 10 million IDR; QRIS transfers up to 20 million IDR. Monthly totals cannot exceed 100 million IDR. These limits apply where local law permits.

No. We never sell your data. Your email, phone and play history are used only for account support, fraud prevention and legal compliance. Third-party sharing only happens if required by law enforcement.

Your account remains active. We don't charge dormancy fees or expire balances. You can log back in anytime and play as normal. If you wish to close your account, go to Account > Settings > Close Account.

We can suspend an account only if we detect fraud, rule violation or unusual activity. Limits on withdrawals are explained at the time they apply. You'll always receive notification via email and can contact our support team to understand the reason and appeal the decision.

Understanding Your rapi138 Terms and Conditions

How to Reach Us About Terms or Disputes

How We Protect Your Account and Data

Data Encryption

Payment Security

Identity Verification

Cookie & Tracking Policy

Data Retention

Update Your Details

Common Questions About Our Terms

01 What happens if I breach the terms by using someone else's account?

02 Can I request a copy of my transaction history for tax purposes?

03 How long does a payment dispute take to resolve?

04 What is the maximum I can deposit in one transaction?

05 Do you share my data with marketing partners or other websites?

06 What happens to my account if I don't log in for 12 months?

07 Can the house limit my withdrawals or close my account without warning?

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